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Donn Powers Jeweler Policies

Return Policy:

Donn Powers Jeweler will gladly accept for return or exchange any item purchased from us providing it is in showcase condition, within 10 days of the purchase date. Any jewelry or watch that has been altered or worn is not eligible for return or exchange. This includes rings and watches that have been sized or worn. The original receipt must accompany all returns and exchanges, as well as all packaging. Any item purchased on a credit card will be returned on the same card, and any item purchased with cash or check will be returned by check only. Refunds will only be issued to the original purchaser. All boxes and instructions must be included with watch returns or exchanges.

Special Orders:

A special order is any item ordered, custom-made, engraved or altered at the customer's request. Special orders require a 50% non-refundable deposit. Special orders are not returnable or exchangeable.

Diamond Upgrade Exchange Program:

Donn Powers Jeweler will accept undamaged and unaltered diamond solitaire earrings, pendants, and rings at their full purchase price (less tax) in trade. The new item must equal at least twice the purchase price of the trade in value.

Layaway Policy:

Articles may be placed on layaway for a maximum of 120 days. A deposit of 25% is required to put items on layaway, and equal monthly payments thereafter. If the item has not been paid for within 120 days, it will be returned to stock and a store credit in the amount of the original deposit and subsequent payments will be issued.

Repair Warranty:

All jewelry and watch repairs are done by the Master Goldsmiths and Master Watchmaker on the premises at Donn Powers Jeweler, so your precious piece never leaves our sight. The specific repairs performed have a one year warranty for jewelry repair, and six month warranty for watch repair from the date delivered. Damage resulting from accidents and normal wear and tear are not covered.

Gift Certificates:

Gift certificates can be purchased for any amount, using cash, check or credit card. Gift certificates are valid for one year after the purchase date, and automatically expire. Un-used gift certificates are non-refundable, and a store credit will not be issued.

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